Personalized alert settings within the dashboard enable monitoring of specific keywords and phrases, with various alert types including Keyword Alerts, Influencer Alerts, Influencer Followers Alerts, and Influencer Mentions Alerts.

Social media monitoring tracks specific keywords, phrases, or brand mentions, while social media listening interprets the overall sentiment and context behind those mentions.

We cover major platforms like Facebook, X, Instagram, LinkedIn, YouTube, Tiktok and ...

No, we respect user privacy and only track publicly available data.

Online research involves gathering and analyzing data from the internet to gain insights into various topics, markets, and consumer behavior.

Yes, our service is accessible from anywhere in the world.

Yes, our tool supports multiple languages and offers localization options.

Our tool offers real-time monitoring, sentiment analysis, trend identification, competitive analysis, and comprehensive reporting.

You can generate various reports, including sentiment analysis, trend reports, competitive analysis, and engagement metrics.

Data is updated in real-time to provide the most current insights.

Yes, you can schedule reports to be generated and sent automatically at specified intervals.

Our tool processes data in real-time, ensuring you have the most current insights

No, our tool is designed to handle large volumes of data efficiently

Yes, our tool offers integrations with various CRM, marketing, and analytics platforms.

No, we respect user privacy and only track publicly available data.

Yes, you can export data in multiple formats, including CSV, Excel, and PDF

Yes, the dashboard is fully customizable to display the metrics and information that matter most to you.

Yes, you can create and save custom reports tailored to your specific needs.

Yes, notification settings can be personalized for frequency, content, and delivery method.

Yes, our tool offers various data visualization options that can be customized to your preferences.

Sentiment analysis assesses the emotional tone behind social media mentions to determine if they are positive, negative, or neutral.

Our sentiment analysis is highly accurate, using state-of-the-art natural language processing algorithms.

Our sentiment analysis is highly accurate, using state-of-the-art natural language processing algorithms.

Yes, sentiment analysis can be broken down by demographics, such as age, gender, and location.

Yes, our sentiment analysis supports multiple languages and Arabic dialects

Trend analysis identifies patterns and emerging topics over time in social media conversations.

Yes, you can customize the parameters to focus on specific topics, time frames, and platforms.

We use advanced algorithms to detect spikes in mentions and analyze the context to identify emerging trends.

Yes, you can set up alerts to be notified of new and emerging trends in real-time

The intent analysis feature analyzes conversations (such as comments or tweets) to predict the intent behind each interaction.

It classifies conversations into five distinct intents: buy, churn, satisfied, complaints, and inquiries.

Intent analysis helps businesses gain a deeper understanding of customer sentiment, identify potential opportunities or risks, and take proactive actions—reducing churn, or addressing complaints effectively.

NSS is a unique AI-based index developed by AIM to summarize both positive and negative sentiment.

It takes into account not only the number of comments but also the intensity of emotions expressed.

The score is calculated across all available conversations to provide a comprehensive overview of user attitudes toward the brand.

Queries are a collection of topics generated from predefined keywords within the tool. They help identify conversations related to these topics across public pages.

Queries offer in-depth analysis including engagement, sentiment, Net Sentiment Score (NSS), and more.

The data comes from available public pages within the AIM universe and Twitter

Yes, if there are specific pages you’d like to monitor, they can be added to the AIM universe upon request.

Drivers are the analysis of conversations (such as comments or tweets) by categorizing them into different topics or drivers.

They offer a deeper understanding of user sentiment and engagement around each topic

They highlight the key aspects of conversations—categorizing, topics, and drivers—and show how they relate to analyzing overall user discussions.

It provides detailed insights into your brand's performance across all connected social media platforms, including engagement, NSS, sentiment, and more. It also allows you to view insights for other brands in your account.

It gives in-depth insights into any specific post for your brand or your competitors

It analyzes your brand’s or competitors' social media campaigns and allows you to compare different campaigns.

It provides a competitive analysis of your brand’s performance versus competitors across various parameters and KPIs.

Yes, we provide influencer rankings based on various criteria like reach, engagement, and relevance.

Our competitive analysis is highly accurate, utilizing a combination of data points and advanced algorithms.

You can compare engagement metrics, and track market positioning

Yes, our tool allows benchmarking against industry standards and specific competitors.

Yes, we provide detailed competitive intelligence reports as part of our service

Influencer impact is measured through metrics such as reach, engagement, and sentiment.

Yes, you can track the performance of influencer campaigns and their effect on brand perception.

Yes, we provide influencer rankings based on various criteria like reach, engagement, and relevance.

We offer multiple pricing plans based on the number of users, volume of data, and features required.

Yes, you can upgrade or downgrade your plan at any time.

No, our pricing is transparent with no hidden fees.

Yes, we provide custom plans tailored to the needs of large enterprises. Contact our sales team for more information.

The number of users depends on your subscription plan. You can add more users as needed.

Yes, you can assign different roles and permissions to users based on their responsibilities.

You can add or remove users from your account settings

Yes, account transfers can be arranged by contacting our support team

We adhere to strict data privacy laws and use advanced security measures to protect user data.

Yes, we anonymize data to ensure privacy and compliance with regulations

We store data securely, and you have full control over what data is stored and for how long.

Yes, you can request data deletion at any time

Yes, depending on your plan, you can access historical data going back several years.

We use advanced algorithms and machine learning to ensure high accuracy and reliability.

Yes, you can view the sources of data in the detailed reports

Our tool supports multiple languages and offers translation services for accurate analysis.

Use our robust tool that can detect and filter out bot activity, and verify the authenticity of accounts manually if necessary.

We offer 24/7 email support, live chat, and phone support during business hours

Yes, we offer comprehensive onboarding sessions for new users, not only new companies.

You can contact our technical support team via email, live chat, or phone

Report any bugs or issues to our support team, and we will address them promptly

We use advanced algorithms and machine learning to ensure high accuracy and reliability.

We serve a wide range of industries, including telecom, finance, government, FMCG, banking, real estate, and more.

New users have access to live training sessions

Define clear objectives, use relevant keywords, regularly update your tracking parameters, and analyze data contextually.

Use specific keywords, consider context, and regularly review and adjust your sentiment analysis parameters.

Identify key competitors, set up specific tracking parameters, and regularly review and analyze competitor activity.

Avoid setting too broad parameters, neglecting to update keywords, and ignoring the context behind data.

We are continuously working on adding new features like enhanced AI-driven insights, more integrations, and improved user experience.

New features are decided based on customer feedback, industry trends, and technological advancements.

Yes, we periodically invite users to participate in beta testing for new features

Yes, we maintain a public roadmap to keep our users informed about upcoming features and improvements.

Our service stands out due to our advanced analytics, user-friendly interface, real-time data processing, and exceptional customer support.

We prioritize customer satisfaction by providing excellent support, continuously improving our tool, and listening to customer feedback.

Yes, we welcome feature requests and consider them in our development roadmap